Community of Practice Case Study

In September 2014 we decided to get strategic with social learning in Coca-Cola Amatil’s Supply Chain and establish a Community of Practice for our Maintenance and Engineering team members across Australia and New Zealand.  Helen Blunden of Activate Learning was engaged to help with this initiative.  Helen and I are Working Out Loud about the development of this Community.

This post provides links to all our posts which collectively form a case study that we’ve developed as we worked.  I’ve arranged them in a  logical sequence for you to read if you wanted to follow the case study in rough order in which things happened (although there is a lot iteration).  I’ll keep adding to it as we post more on this case.

1.  Context – Michelle’s post about the background to the decision to get strategic with social learning and establish the Community of Practice

2. Strategy and Analysis Phase – Helen’s post about how the need was analysed and strategy for the Community of Practice developed

3. Work, Connect and Learn Program – Helen’s post about the guided social learning program we decided to develop to help community members learn skills and behaviours required to participate in online community activities

4. Development of the Work, Connect and Learn Program – Helen’s post about how the program was developed

5. The online community hub – Michelle’s guided tour of the community infrastructure set up using standard SharePoint 2013 functionality, integrated with Microsoft Lync and OneNote

6. Change Management approach – Michelle’s post (to be written) about the approach taken to change management before Community launch

7. Evaluation strategy – Michelle’s post about the business objectives and evaluation strategy for the Community

8. Reflections on Module 0 of Work Connect and Learn – Helen’s video log reflection before and after delivering webinars for Module 0 Learn How to Learn Online

9. Reflections of the Work Connect and Learn program – Helen’s post about lessons she learned during delivery of the Work Connect and Learn program

10. Maintenance & Engineering COP evaluation – Michelle’s post summarising state of the COP immediately after the Work, Connect & Learn program.

11.  Work Connect and Learn evaluation – Michelle’s post (to be written) about evaluation of the program itself.

12.  Work Connect and Learn Q&A – Michelle’s post providing answers to questions about the program following a webinar presented for the 702010 Forum.

13.  Community of Practice Progress Review – Michelle’s post reviewing Community maturity six months after first launch.

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  1. #1 by Activate Learning Solutions on March 25, 2015 - 8:00 am

    Thanks for this post Michelle, it’s great to come back to this over a period of time to see the reflections grow and get the different perspectives from yourself and the business. Over time, this is going to be a great resource to think back to the process of what we did, how we did it and the results. I believe us blogging about our own processes (working out loud), is in itself a learning opportunity where others can also follow our journey with us, contribute to the conversation and who knows, maybe inspire similar approaches with their own business partners (whether they are external or internal).

    Thank you also for your reflections on my blog post, The Program is Over But the Journey Has Just Begun . In a way, I feel the same way with my own work as this is the first time I have ‘worked out loud’ with my client. It looks like you felt the same way. Working out loud means having to be vulnerable and this brought up many questions for me about perceptions but they were all positive learning experiences.

    After all, if we can’t put ourselves through those awkward sometimes uncomfortable positions, (like me with the videos), are we learning at all – and then what right do we have to espouse one medium over another without experiencing it ourselves?

    Thank you also for changing my mind about SharePoint – I have gone over my personal hurdle with this product and the pains I had with 2007. SharePoint 2013 is rich in functionality and when integrated with the social elements through the community hubs, the sharing of documents, the integration with O365 and cloud applications, it’s quite a rich environment. Lync too – it’s a brilliant collaboration tool which opens up the doors for Learning and Development teams in organisations to consider these tools to facilitate conversations between people and/or to integrate them with their own learning programs if need be.

    If anything, this program has also reiterated for me that ‘it’s not about the tools – it’s how we use them for our own contexts to create possibilities”.

    Thanks again and I look forward to the next phase!

  2. #2 by tanyalau on April 10, 2015 - 12:02 am

    Love love love this collection of posts of your journey in conceiving, designing and implementing this program. It is such an exciting venture and couldn’t be in better hands than with the two of you. Definitely one to bookmark!! I haven’t been following as closely as I might have liked over the last few months but glad to have this ongoing archive of posts to explore. It’s great to see from your posts not just how the program has developed and evolved but also your relationship. Very inspiring, from two of the best (surely?!) learning/devt practitioners out there!

  3. #3 by Ryan Tracey on July 20, 2015 - 2:43 pm

    Thanks so much for consolidating this, Michelle. I’m going to point some of my colleagues to it, to inform our own social learning initiatives.

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