Archive for category Knowledge Management

Michelle Works Out Loud – A Tool to Capture & Communicate What You Know

Today’s daily dispatch is about a tool I use to help me record and communicate things I know.  It’s called a pink sheet.  I was introduced to pink sheets in a business school program that I’m currently undertaking.  After several months of using them I’ve finally gotten the hang of the template and am finding it a useful way to capture my body of knowledge in a subject area and figure out how to communicate it in a more rounded way.

The template is shown on the left.  The idea is to convey a single key point on one page in a range of ways.

Moving vertically through the template from top to bottom the point is presented from big picture through to detail as follows:

  • Context – big picture, what’s it about
  • Concept – what does it mean, explained using a brief statement followed by a short explanation of the statement
  • Content – detail and specifics that illustrate the point

Moving horizontally, left and right brain thinking are covered as follows:

  • Left  –  studies, statistics and a model
  • Right – metaphor and stories

Here is a completed template to illustrate how the elements come together.  You can take a closer look at a PDF version of this pink sheet.  Note that it’s not ‘perfect’ – it’s a working document that can be used as source content for a range of purposes.  As I use the material I can continue to refine and improve it.  When I find new research or a better metaphor for instance I can add it to a pink sheet.

I can also ‘layer’ pink sheets, going deeper into a specific element of a high level pink sheet.  For example, there are several different elements in the model on this sample pink sheet.  For each of these elements one or more further pink sheets can be created to drill down into these elements.  Over time a set of interconnected sheets is built up.

Another very elegant aspect of pink sheets is that I can combine different sets of pink sheets in a subject area as required to create a presentation, a workshop, a paper, even a mentoring program or, in time, a book.  It becomes very efficient to repackage what I know in a range of formats and communicate it.  All in all, a very useful tool.

This post is part of my daily dispatches experiment, inspired by Austin Kleon.  This is Daily Dispatch Number 4.






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#WOLWeek Day 5 – Share A Need: WOL is a Force Multiplier

International Working Out Loud Week (#WOLWeek) is 7-13 November 2016. I’m using it as an opportunity to promote Working Out Loud (WOL) and give my own practices a boost by following the 7 days worth of actions to get you started working out loud.


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Working Out Loud is a ‘force multiplier.’  When you Work Out Loud it builds your network – both in terms of breadth (the number of people you are connected to) and depth (familiarity or intimacy with specific people in your network).  Others in your network then start to act on your behalf.  When you share your interests and needs, others send you relevant resources and connect you with people with the same or related interests.  On Day 5 of WOL Week I didn’t have to share a need – because someone in my network did this on my behalf.

Based on my Day 1 WOLWeek post where I shared my purpose, Bruno Winck shared my need with the #PKMChat community via Twitter, with a specific request (communicated via the use of ‘ping’) to Stephanie Barnes (@MPuzzlePiece).  Stephanie replied with an invitation to contact her.

It’s wonderful the way that Working Out Loud amplifies your presence and accelerates your work.  If you have a story to share about how someone in your network has helped spread the word about something you needed help with please share it in reply to this post.  Stories are a good way of communicating the value of Working Out Loud.




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#WOLWeek Day 4 – Share Your Progress: Resources on Impact of Knowledge and Expertise in Australian Organisations

International Working Out Loud Week (#WOLWeek) is 7-13 November 2016. I’m using it as an opportunity to promote Working Out Loud (WOL) and give my own practices a boost by following the 7 days worth of actions to get you started working out loud.


Image source:

My Purpose

On #WOLWeek Day 1 I blogged about my current WOL Circle goal:

“to clearly explain the impact of knowledge and expertise on Australian organisations.”

My Progress

For six weeks I played internet detective and asked people in my Australian network for advice on case studies and research relevant to my goal.  I did start out with some case studies from conferences, but was looking for more comprehensive research and analysis.  While there is a lot of online content on Knowledge Management (KM) I haven’t yet identified many detailed case studies or research that directly addresses my goal.  The most promising resources are:

Australian Studies in Knowledge Management (free online access) – This book is a compilation of articles by Australasian academics and practitioners founded on their research and experience. It brings together a range of approaches seen in Knowledge Management (KM) research and practice in a logical sequence incorporating the most important elements of knowledge management.   It explores knowledge management frameworks and identifies some common elements that are explored in subsequent parts of the book.  Of particular relevance to my goal is the chapter ‘The Strategic Question: Why Manage Knowledge.’  This book was recommended by Rob Wilkins, who works in Information Management in the NSW Department of Education. Rob suggested that although this book was published in 2003 much of the content remains relevant.

Knowledge Management Survey (available to purchase for 95GBP = approx. AUD$160) –   This report on a global survey conducted by Knoco in 2014 includes data and analysis of a range of KM aspects in organisations including:

  • The focus areas, business drivers and strategies for KM across business sectors.
  • The benefits delivered through KM, in dollar terms, and intangibles.
  • Business metrics impacted by KM.

I hesitated to spend the money on this report, but did eventually as I’d not found any free / cheap data elsewhere. I’m waiting to receive my copy and hope that it will provide a geographic breakdown of data or commentary on common trends versus differences by region.  Even if it doesn’t, the global data should be of considerable value towards my goal.  Thanks to Ian Fry for recommending this resource and for our ongoing dialogue on KM from a practitioner’s perspective.

KM Body of Knowledge (BOK) Site Mockup – This is an interesting resource which was recently created as an example of what an online BOK might look like.  It was automatically generated using a data compiler (visit the site for more information on how it was created).  It provides links to a range of KM resources including book lists, communities of practice, capability frameworks, and tools.  I’ve given it an honorary mention as it is a launch pad for further discovery, and also as I think I could use this compilation method to efficiently create and maintain similar resource gateways for other knowledge areas. I discovered this resource by following a discussion on the Australian Society for Knowledge Management forum where the community is ideating about a KMBOK.

My Next Steps

  1. Focussed effort reading these resources and identifying the information that will help me construct my explanation of the impact of knowledge and expertise on Australian organisations.
  2. Start compiling a list of relevant Australian case studies.
  3. Start drafting my explanation in response to my goal.



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