Archive for January, 2015

Get Strategic with Social Learning

Get StrategicI am an organisational learning practitioner, currently working in Supply Chain at Coca-Cola Amatil (CCA). In October 2014 I spoke at the Learning@Work conference held in Sydney, Australia about the development of my social learning skills and how this was impacting the application of social learning in my business unit.

When I was approached to speak at this conference an organiser asked me to describe what I was doing that may be of interest to the audience. She then wrote a session description and gave it a title. Unusually, this was not sent to me for review before the conference brochure was published. I was surprised by the session title that she chose – “Sneaking In The Social.” Gosh, I thought I was experimenting and role modelling!

Reflecting on the title and preparing this presentation was a turning point – it was time to move from ‘sneaking’ to ‘enabling’. It was two months before the conference, and I wanted something useful to share. I decided to get strategic with social learning. CCA adopted the 702010 framework at least four years ago, however we had applied social learning in a limited fashion in the context of this framework. In April 2014 we added ‘continuous workplace learning’ as an explicit element of our Supply Chain Capability strategy which expanded the endorsed role of our Capability team beyond structured learning programs to supporting informal learning. In September 2014 we defined a specific social learning initiative to contribute to a high priority initiative in our business unit strategy. This was the point at which we moved from experimenting with social learning to enabling it.

In a series of upcoming posts I shall write about this initiative – developing a Community of Practice in Maintenance and Engineering.

For now please enjoy viewing the presentation below as well as some videos that Vanessa Wiltshire kindly published of segments of my presentation.

Presentation of Slide 9 – My Social Learning Professional Development

Presentation of Slide 15 – Capability Strategy & Roadmap

Presentation of Slide 17 – Our SharePoint Sites

Presentation of Slide 20 – Maintenance & Engineering Community – Analysis Phase

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Social Learning Skills Review

Personal Social Learning Skills

I last reviewed my social learning skills in March 2014 when I commenced the Social Learning Practitioner Program.  In this time I have become a regular user of Twitter for professional development and networking, and shared examples of my work as an organisational learning practitioner on this blog and through webinars and conference presentations.  My post on Becoming A Social Learning Practitioner summarises key social learning activities and tools that I now use on an ongoing basis.  Of these, the ones I use most often are:

* Twitter – for fluid networking, sharing of resources, participation in Twitter chats and conference backchannels

* Feedly – a reader that collates posts on blogs that I follow plus presents resources from Google Alerts that I have set up

* Diigo – to bookmark links and summaries of online resources on topics I am researching, or that I may want to use in future

* Evernote – to gather my thoughts on topics and projects

I particularly enjoyed Harold Jarche’s online Personal Knowledge Management course (PKM in 40 days) and find the seek-sense-share model a useful framework to organise my ongoing learning activities.  I would like to improve my learning by establishing a daily / weekly / monthly routine of seek-sense-share and ‘housekeeping’ activities.

I have also become more resourceful in using the internet to find resources to learn new skills or address performance problems.  I also draw upon my larger, more diverse professional network to seek specific resources or answers to questions.  Opportunities have started to arise to collaborate online with others, and I’m looking forward to co-hosting an asynchronous Twitter book chat #LrnBk commencing 19 January

Team Social Learning Skills

I have been applying my social learning skills in my workplace and introducing some of the tools and practices to the Capability Community in my business unit.  In the ten months since I last reviewed my team’s social learning skills the group has largely continued to communicate and support each other in the same way – via email, phone and teleconferences.

We upgraded from SharePoint 2010 to 2013 mid last year, and have been migrating shared files from servers to SharePoint document libraries.  This has moved us to a common document repository, and increased sharing of links to documents and document-centred collaboration.  A OneNote notebook has been added to our SharePoint site which we have started using like a wiki to keep meeting notes and project status information.  These are extensions of existing ways of working, hence not a big leap for the group to take.

WOL BarriersWorking Out Loud is a bigger change in behaviours and work practices.  There has been a slight increase in people talking about what they are working on and sharing resources using SharePoint, and we have completely replaced status reporting with knowledge sharing in our fortnightly Lync meeting/teleconference sessions.

Common comments about Working Out Loud online reflect the need to build desire, support new behaviours and develop skills across the group to fluidly use our online space to connect, share resources, and collaborate to solve problems and improve work practices.  I shall soon post about the Work, Connect and Learn guided social learning program that we will launch in mid-February to enable this.

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2015 Blogging Goals

Goals

My Goals for this blog in 2015 are:

  1. Complete the Social Learning Practitioner Program – write at least one blog post for each activity (by March 2015)
  2. Support completion of 702010 Practitioner Certification through the 702010 Forum
  3. Reflect on what I am doing in work and professional development, the results I am getting, and develop action plans for improvement; hold myself accountable by reviewing progress against these plans
  4. Deepen learning from other activities (especially conferences, webinars, Twitter chats and reading)
  5. Build and contribute to my Personal Learning Network
  6. Build a long-term archive that I can use to remember what I’m learning and see differences over time (my thanks to Sacha Chua for this goal – it’s from “A No-Excuses Guide to Blogging” which I am using as a resource to improve my blogging).

Key Topics I will focus on this year (yes, I do intend to be focussed this year…):

  • social learning
  • showing your work / working out loud
  • Communities of Practice
  • Enterprise Social Networks (ESNs)

Specific Improvements I will make to my blogging:

  • shorter posts
  • more frequent posts – minimum two per month
  • visual representation of content, especially Sketchnotes and mind maps (I am a novice so expect big learning curve)
  • create and maintain outlines to sustain pipeline of blog posts

What about my SharePoint blog on the internal ESN?

To minimise duplication of effort I shall write as much as possible on my public blog and link from SharePoint where the subject matter supports organisational goals (which should be the majority of posts).

Additionally I will use Sharepoint blog to:

  • communicate internally about Supply Chain Technical Academy activities and programs (Monday Weekly Wrap / Featured Program)
  • encourage others within my organisation to show their work / work out loud ( post daily tips as a micro-learning flow)
  • acknowledge and thank others (especially, but not exclusively, through Thank You Thursday campaign)
  • share links to relevant external resources (similar to Harold Jarche’s “Friday’s Finds“)

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