I attended Enterprise Collaboration Techfest in Melbourne, Australia 29 Feb – 1 March 2016.  I’m hosting a follow-up blab to discuss questions, ideas and themes – on Tuesday 15 March 8.00pm AEST (Sydney time) .  In advance of this blab I wanted to share my personal notes from the sessions I attended.    Keep in mind that I’ve polished these notes a little in order to share them and help seed discussion on the blab, but they’re mostly for my personal use.

Below I’ve listed each session I attended, my key takeaways and any potential personal actions.  Click on the session title to access my session notes in Evernote.  I’ll update some of these notes in the coming week e.g adding images of key slides.

Today’s Digital Collaboration Tools – Connecting Everything to High Value Business Outcomes, Dion Hinchcliffe – Chief Strategy Officer, Adjuvi

My key takeaways:

  1. Difference between coordination, cooperation and collaboration – the need to explain what collaboration is.
  2. Seek to put community in the centre of everything I do
  3. Open up the Doors to Collaboration.  Don’t prescribe who can participate.  Don’t make assumptions on who should be involved.

My potential follow on actions:

  • Get a copy of Social Business by Design – Dions book.  Management strategy guide and handbook on social business.
  • Learn about blockchain
  • Learn about the Internet of things
  • Check out Slack – the ‘one collaboration tool to rule them all’.

Fashioning New Ways of Engaging with Customers and Technology at Burberry, Robyn Randell – VP IT Asia Pacific, Burberry

My key takeaways:

  1. User adoption – small things make a big difference e.g. Show users 1:1 how to use things
  2. Give people the functionality they need to do to their job and they will not want to find more tools
  3. Do things WITH people, not to people

My potential follow on actions:

  • Capability Community – consider introducing a ‘Capability Roundup’ in fortnightly catchups – stories of either Learning/Development wins or failures/opportunities from learners across business unit

Leadership in the New Era of Enterprise Collaboration – From Dictator to Collaboration, Paul Miller – CEO and Founder, Digital Workplace Group

My key takeaways:

  1. Power centres are moving from physical to digital workplace. If you’re invisible in digital channels you will become invisible in the organisation.
  2. Endeavour to create functional, beautiful digital workplaces.
  3. For most of us if our physical workplace were designed like our virtual workplaces we would refuse to work there.

My potential follow on actions

This session was a call to action to create digital workspaces with as much care and thought as we create physical workspaces.

  • Look critically at our community hubs and other digital spaces – how could we make them more beautiful and easy to use, more like a consumer experience?

Putting the Narrative to Work, Ethan McCarty – Global head of Employee Communications, Bloomberg

My key takeaways:

  • Understand the reason that a collaborative culture is important to your organisation.  Collaboration is not an end in itself.
  • To build a culture of collaboration select people who value collaboration and encourage them to decide how to work together
  • Recognise collaboration as a leadership skill.

Conversation Cafe run by James Dellow – General Manager, Ripple Effect Group

James Dellow stood in at short notice to run this session when scheduled session was cancelled at short notice.  Session was run as Roundtable discussion with some participants rotating between tables at designated points during sessions.  Questions were based on some of themes emerging at the conference on Day 1:

  1. Who should own collaboration?
  2. Should we worry about ‘shadow’ IT?
  3. How do you keep collaboration on the management agenda?

The Four Pillars of a Collaboration Enterprise, Silvio Damiano – CEO, Founder, About My Brain Institute

My key takeaways

Session looked at how individual leaders could improve collaboration through their personal trust-building behaviours.

The 4 pillars at an individual level to drive collaboration are:

  1. Inspiration – Become the source of inspiration, not source of desperation  – leave people with more energy in every encounter
  2. Communication – Improve the way you communicate
  3. Generosity – Grow your generous side
  4. Courage – Have courage to address the issues that need to be addressed

My potential actions

  • Read biographies to study how generosity looks like in the life of others.
  • Use reflection tool on quality of relationships to think about quality of some of my key relationships and how I could improve them in order to improve collaboration (tool is in image at end of my session notes)

Human Centered Digital Workplace – Creating Digital Worlds Where We Want to Work, Paul Miller – CEO and Founder, Digital Workplace Group

My key takeaways:

Our Digitial world needs to be seen as a new dimension of human experience and have characteristics of beauty.  Digital workplace needs to be well architected and maintained.  It should be welcoming and functional.

My potential actions:

  1. Improve governance of digital workplace in my organisations – Create good governance so content is accurate, reliable, timely.
  2. Read Good Governance Practice Guide– Digital Workplace Group eBook

Using Community to take Enterprise Collaboration to the Next Level,  Dion Hinchcliffe – Chief Strategy Office, ADJUVI

My key takeaways:

  1. Community management is an essential skill set in organisations.
  2. Community management is maturing as a practice.
  3. Community Managers speed adoption

My potential actions:

  • Update ‘business case’ for Community Management in my own organisation using content, research and case studies shared in this session
  • Develop community playbook and roadmaps for all communities.
  • Look at community success metrics which are emerging

Communications Strategy or Collaboration Strategy? Hint: Employees Demand Both,  Ethan McCarty – Global Head of Employee Communications, Bloombergs

My key takeaways

Content and people were two key themes that stood out to me in this session.

  1. Meaningful content is important
  2. People->Process->Platform (in that order)
  3. “Killer app” is our employees – especially in connecting with external world. Encourage them to share content in days that are appropriate for them

My potential actions

  • Develop content strategy for my Capability Community.
  • Include content strategy in Community Playbook.
  • Figure out how to access and use SharePoint data
  • Investigate Design Thinking, Lean Start-Up and Agile – how can I use these in my work?
  • How can I encourage Capability Community members to share content across our organisation in order to build learning culture?

Delivering a Truly Collaborative Workforce, Sean Hallahan – Managing Director, TATA Global Beverages Australia

My key takeaways:

Note – although the Tata team is small (40 employees) the leadership approaches discussed could be adopted at team level within a larger organisation.

  1. Focus on the “human” (team) first then allow them to choose their technology.
  2. Leader as host rather than leader as hero – important mindset shift
  3. Intangible things people want from leaders

My potential actions:

  • Read Margaret Wheatley Leadership in the Age of Complexity: From Hero to Host
  • View Simon Sinek Ted Talk on ‘Why’ again
  • Consider whether my leadership delivers on the ‘intangible things people want from leaders’

Enterprise Collaboration TechFest Final Panel – Delivering Digital Workplace Strategies for Competitive Advantage

My key takeaways:

  1. Strategies to gain executive sponsorship (see session notes for list)
  2. Utility is the #1 driver of adoption

My potential actions:

  1. Develop 30 second elevator pitch on collaboration in my organisation
  2. Prepare 2-3 page presentation pitching collaboration for my organisation
  3. Community Playbook – look at notes on ROI from panel for ideas on outcomes and metrics
  4. When engaging with a new team on collaboration find out what their business problem is and the metrics around it

Other Conference Resources

Summary of key ideas and sketchnotes posted by Rebecca Jackson

Post conference blab where I discuss some of the ideas and questions from#ECTF16 with Sharon O’Dea and Sarah Jones

Archive of all tweets during conference that used #ECTF16 – thanks to Bruno Winck for creating this

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