I’ve just started work on a review of technologies for learning design and delivery for a large corporate organisation.  The output of this review is a high level 3-year technologies implementation plan.

One of my first steps is to prepare a set of requirements that the selected technologies should meet.  I also wanted to frame some generic use cases that could be used to help select and screen a suite of technologies.  The 70:20:10 framework may have been adequate for this purpose.  However I was concerned that it may limit the range of technologies considered.  Instead I’ve used the “Five Moments of Need” model described by Bob Mosher and Contrad Gottfredson, in their 2011 book, Innovative Performance Support.  The authors summarise these moments in an eLearning Industry article as:

  1.  New: Learning something for the first time
  2. More: Expanding knowledge of what has been learned.
  3. Apply: Acting upon what has been learned. This can include planning, remembering, or adapting.
  4. Solve: Using knowledge to solve a problem in a situation when something didn’t work out as expected.
  5. Change: Needing to learn a new way of doing something. This requires giving up practices that are comfortable for practices that are new and unknown.

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Image Source: http://oustlabs.com/microlearning/micro-learning-for-workplace-training/

Mapping Technologies to the Five Moments

Below is my initial mapping a range of learning technologies against the five moments.  I’m sure that this mapping will be refined as I work through the review and consider more specific use cases and delve further into technologies that I’m less familiar with.

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Notes on mapping:

  1. The technologies are not mutually exclusive e.g. video may be used as part of eLearning, virtual online sessions or social learning.
  2. Artificial Intelligence (AI) is a label that seems to be applied to a range of functionality from basic automation of processes to more sophisticated adaptive and personalised learning.  I need to clarify what forms of AI are in scope.

Initial observations on mapping

The map points out the relative inflexibility of eLearning and Learning Management Systems across the range of moments of need.

I’m sure that there are some boxes that could be marked with a cross in the table, even if a little creativity would be required to use them to meet a specific moment. Even so, there are a lot of crosses entered, suggesting that some of the technologies are very versatile.   To ensure that the mapping assists in discriminating between technologies I may update it to highlight the moments that each technology is particularly strong in meeting.

Your thoughts?

I’m curious about whether others have a different view from that shown below as to whether / how a technology can be used for different moments of need.

I’m also open to questions you may have that I could potentially answer as I undertake this review.

I look forward to your thoughts in comments against this post.


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