Thoughtful Learning Design

My guests in Episode 47 are Julian Davis of Queensland Rail and Naomi Waldron from Easy A, who together developed Queensland Rail’s onboarding and compliance refresher program – fittingly called All Aboard.  This program was winner of best onboarding and induction program in the Australian Institute of Training and Development 2019 Excellence Awards.

One of the things that award judges look for is organisational impact.  This program moved onboarding from a cumbersome paper-based three-month long process to a highly engaging digital learning experience that new staff complete on their first day.  With the inclusion of compliance refresher modules, it touches all 7,000 staff and had significant impact in a short period of time.

Naomi also highlights that it’s a really fit for purpose learning solution. Not only did it meet the technical and design requirements of the project, but significant effort went into making it a strong cultural fit with a great learner experience.  The elegance and ease of use of this program are impressive.

Episode Highlights

– How onboarding used to work and why it needed to change

– Key improvements in program outcomes, learning experience and efficiency

– Inspiration for the design concept and the creative process

– How to address the tendency for Subject Matter Experts wanting to include a lot of content

– Naomi poring over train timetables to get the fine details right

– The use of stories to build deepen understanding of what people do across the organisation

– The value of prototyping

– Refreshing the program to keep it relevant, accurate and effective

Episode Preview

Full Episode

Listen to the full episode and access transcript and additional resources on the podcast website or your favourite podcast platform.

Join the Conversation online

What did you pick up from this episode that you can apply to your work?

You can join in the conversation about all Learning Uncut episodes on LinkedIn and Twitter using the hashtag #LearningUncut.

Follow Michelle Ockers on LinkedIn to have posts about the podcast and other contemporary organisational learning topics appear in your feed.  Share your insights or ask a guest a a question.  Post it in the comments below the episode post and tag them.

Learning Uncut has accounts on Twitter and Instagram. Find and follow them at @learninguncut.

Download Episode Transcripts from Learning Uncut Shownotes

A lot of people listen to podcasts on the go.  If you prefer reading to listening or want to take review something discussed in an episode you will find a full transcript of every episode with the show notes.  They’re a great resource for your own note taking, to find a quote, or share with others.  The most convenient place to find all the transcripts is the podcast publication page


Leave A Comment

Your email address will not be published. Required fields are marked *

That’s where Michelle Ockers comes in

I can help you to achieve your aspirations to transform learning in your organisation in a range of very practical ways. I can help accelerate your learningtransformation regardless of the sector and scale of your organisation, the size of your learning team, or where you are on your modern learning journey. Contact me for a discussion.