Co-creating Improvements to Homelessness Program

This is a bonus ‘What Happened Next’ episode where I speak with previous guests to follow up on the solution or body of work they discussed in their original episode.

Jem Mills and Bianca Zingus join us in this episode.  They are from Social Futures who are a community service organisation that run programs to bring about positive change in local communities.  In episode 13, published in November 2018, Jem spoke about the co-created change management approach adopted by Social Futures.  Bianca was a participant on the Change Conversationalists program featured in this episode and has since joined Jem in their Practice Excellence team.  Having been part of the original co-created change program, Bianca saw the opportunity to apply the process to improve a program that she was working on called Connecting Home. In a single day co-created change workshop 34 improvements were identified to the program.

This episode is an example of a change in ways of working being piloted or seeded and then advocates of the approach continuing to apply the new way of working to address other issues or opportunities in an organisation.

If you haven’t already done so listen to episode 13 for background on the co-created change process, including why and how Social Futures adopted it. It will be just as useful to listen to it after or before episode 51.

Episode Highlights

– Bianca’s transition from being a participant on the Change conversationalists program discussion to a member of the Practice Excellence Team: “a team that’s dedicated to inspiring curiosity within the organisation.”

– People who are going to be tasked with implementing a change helping to design that change.  The change parameters are provided and then anything within those parameters is green lighted.

– How Social Futures prepared for and conducted the co-created change program.

– Drawing on the collective intelligence or wisdom in the room to address issues and problems with the Connecting Home program which addresses homelessness.

– The use of a consent-based process to make decisions and increase buy-in.

– How one of the 34 improvements decided upon in the change workshop was implemented.

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Listen to the full episode and access transcript and additional resources on the podcast website or your favourite podcast platform.

Join the Conversation online

Let Jem and Bianca know what you think of the work they’ve done with co-created change and ask them questions to explore further.  Find the post about this episode on Michelle Ockers LinkedIn feed or search for it using #LearningUncut.  Comment there so others can join the conversation.

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